DENTON, Texas, February 9, 2015- Excelling in all areas of aftermarket performance, The Peterbilt Store was named the 2014 North American Parts and Service Dealer of the Year by Peterbilt Motors Company and PACCAR Parts.
“We place a great deal of importance on providing exceptional parts and service support for our customers at each of our 12 dealerships,” said John Arscott, President and CEO of The Peterbilt Store. “After-the-sale support is fundamental to retaining customers and ensuring the highest levels of customer satisfaction. This award is a great recognition of our entire team who strives to do that, day in and day out.”
The award was presented to Arscott, along with his sons Greg and Jeff who are also Dealer Principals, during Peterbilt’s annual Dealer Meeting in Scottsdale, Ariz. In addition to the dealer awards, the two-day business meeting included presentations and breakout sessions covering market trends, product and service features, and new dealer/customer technologies.
“The Peterbilt Store continued to embrace the full spectrum of parts, service and support technologies offered through Peterbilt and PACCAR Parts,” said David Danforth, PACCAR Parts General Manager and PACCAR Vice President. “Their focus on increasing parts and service business while also improving efficiency and productivity led to an outstanding absorption rate.”
The Peterbilt Store was founded in 2001 and has grown significantly with dealerships in six states from Delaware to Georgia.
“The entire team of The Peterbilt Store takes great pride in their business, the Peterbilt brand and in putting the needs of the customer first,” said Peterbilt General Manager and PACCAR Vice President Darrin Siver. “This shows in their facilities and throughout every area of their operations. They excel at maximizing customer uptime and they take advantage of available training opportunities, including PACCAR MX engine training for their technicians.”
ABOUT PETERBILT MOTORS COMPANY
Based in Denton, Texas, Peterbilt Motors Company combines a global reputation for industry-leading design, innovative engineering and fuel-efficiency solutions with superior quality to engineer a truck that stands as the “Class” of the industry. Through its 300-plus North American dealer locations, Peterbilt also provides a comprehensive array of aftermarket support programs to complement its full lineup of on-highway, vocational and medium duty products, including alternative fuel vehicles. Customers enjoy industry-leading service and support, including preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt.
Peterbilt is a PACCAR Company, traded publicly on the NASDAQ as PCAR.